We had a pre-cruise one night stay at the Four Seasons Orlando at the end of February 2015. The traveling party was myself, my husband, my son who was nearly 21 months old and my mother. Due to the short stay and the price of the hotel, we stayed in 1 room. We reserved a king bed room. My son, Blake, would be sleeping in a pack and play; and my mother would be on the foldout couch!
The pre-stay communication was outstanding. I received a call from the concierge asking if I needed help planning anything. As well as a couple of emails. They also wanted to know the age of my toddler so they could be prepared for his stay as well.
On arrival – the drive in through Golden Oaks is beautiful and the property is stunning. The staff are all very friendly and helpful. We did not encounter any staff member not willing to help. We had a lot of stuff since we were leaving for a 7 night cruise so we used Bell Services to carry up our stuff. We had a brand new stroller as ours was damaged in flight on our way here. They helped us to open up the box and unpack the stroller so we could get the box out of the room.
In the room there were 2 bottles of water in the fridge and plenty of espresso for for the Nespresso machine. They had 2 yogurt pouches for Blake. There was also a little stuffed animal friend in the crib. As well as a small package of wipes, 2 size 2 diapers and a bar of baby soap. All nice touches.
Turn down service was awkward as we were in the room. (This was the one area that was not executed perfectly. We had called to indicate that we would like turn down service to be done by 6:30, the time we would return to the room from dinner, and it wasn’t done.) They set up the foldout bed and brought 3 bottles of water to the room.
The beds were the most comfortable that I can recall being in. The bedding is very soft.
The bathroom set up in the room is not ideal for actual privacy. The doors in our particular didn’t actually close all the way. This was both for the small room with the toilet and the rest of the bathroom.
For my son we received a full sized crib. It was very clean and made up with a bottom sheet, a lightweight comforter and did have a bumper along the bottom inside. The crib was able to fit in the walk in closet. Even next to the bathroom this wasn’t a problem. Apparently it is comfortable because my son went straight down at night and was still sleeping 12 hours later.
The weather unfortunately didn’t cooperate with our plans to check out the children’s splash pad, zero entry infinity pool and lazy river. Those were the reasons we booked this hotel so it was extremely disappointing. Rainy and 65 wasn’t quite warm enough even with the heated pool. I’m sure if Blake was a bit older he’d be forcing us in there though. It all looked so inviting.
We did play in the kids activity center a bit and it was a lot of fun for my son. At this age I believe they have to stay accompanied by their parent in the kids club which was fine with us. They had everything a child would want to play with- blocks, a train set, barbies, action figures, a huge slide and more. It was a great, well thought out space. The staff also seemed amazing. There were 3 families of children to be watched by the staff on the night we were there. I am not sure how many employees actually staff the room but each family of kids had their own sitter giving them personal attention – playing and interacting with them. One set was playing a board game, another was making a craft (I believe it was a jewelry box), the final was playing action figures with 2 young boys. Every time a new set of children would arrive another sitter would appear. I assume there is a limit to this. That is just what we saw in the hour and a half we were there.
We finished off our stay with brunch at the buffet restaurant, Ravello. It was amazing. My mother, who is always a large critic of buffet food, absolutely loved everything. I have within the last year been diagnosed with celiac. The chef came out and told me what could be eaten and what he could make for me. I had made to order gluten free eggs benedict, pancakes, roasted potatoes, sausage and an amazing omelette.
This hotel must be returned to. I am hoping to do a split stay with a Disney hotel early this fall. If you have a chance to stay here- I highly recommend it.